Customer Service Executive - Air Freight

Job Summary

Key Responsibilities

• Handle customer inquiries through email, phone calls, and other communication channels professionally and promptly.
• Coordinate with operations, warehouse, transport, and sales teams regarding shipment status and customer requirements.
• Prepare and maintain shipment documentation, invoices, delivery orders, and related logistics records.
• Track shipments and provide timely updates to customers regarding delivery schedules and shipment status.
• Resolve customer complaints and service issues efficiently while maintaining high customer satisfaction.
• Coordinate with shipping lines, airlines, transporters, and agents for smooth shipment movement.
• Ensure all customer records and shipment data are updated accurately in the company system.
• Support customs clearance and documentation processes when required.
• Maintain strong relationships with clients and provide excellent customer service at all times.
• Follow company policies, operational procedures, and compliance requirements.
• Prepare daily and weekly customer service or shipment reports for management.

Requirements & Qualifications

• Bachelor’s degree or diploma in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 1 years of experience in logistics, freight forwarding, or customer service operations.
• Knowledge of freight forwarding, shipping documentation, and logistics procedures is preferred.
• Good communication skills in English; additional languages are an advantage.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Ability to work under pressure and manage multiple tasks effectively.
• Strong problem-solving and coordination skills.
• Professional attitude and customer-focused approach.

• Customer Relationship Management

• Shipment Coordination
• Communication Skills
• Documentation Handling
• Time Management
• Problem Solving
• Team Coordination
• Attention to Details

Job Types: Full-time, New-Grad, Permanent

• Ability to commute/relocate:
• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience

• customer service: 1 year (Preferred)

Language

• english (Preferred)