Customer Service & Dispatch Driver

Job Summary

Customer Service and Bookings

• Handle inquiries and bookings through Saastech.
• Respond promptly and professionally to customer requests.
• Update customer information, bookings, and service details in Saastech.
• Confirm locations, dates, times, and service requirements.
• Communicate changes, delays, and issues to customers.
• Handle complaints and report serious issues to management.

Dispatch and Scheduling

• Prepare and manage the daily cleaner schedule.
• Dispatch cleaners to the correct locations at the correct times.
• Coordinate changes, cancellations, replacements, and additional bookings.
• Monitor cleaner availability and movement during the working day.
• Report serious delays, absences, and operational problems to management.

Driving and Transportation

• Safely transport cleaners to and from customer locations when required.
• Ensure cleaners arrive on time for assigned jobs.
• Pick up cleaners from customer locations according to the schedule.
• Keep the company vehicle clean and in good condition.
• Follow traffic laws and company driving policies.
• Report vehicle problems, accidents, or damage immediately.

Cleaner Coordination

• Check that cleaners are ready and available for assigned jobs.
• Communicate work instructions and customer requirements to cleaners.
• Confirm cleaners understand the location, timing, and service type before dispatch.
• Arrange replacement cleaners when a cleaner is unavailable.
• Follow up during the day to ensure jobs are progressing properly.
• Report repeated lateness, absence, poor performance, or complaints to management.

Daily Operations

• Keep accurate records of bookings, dispatches, completed jobs, cancellations, and changes in Saastech.
• Coordinate with the office team for smooth daily operations.
• Follow up on pending customer requests and bookings.
• Assist with daily operational tasks when required.
• Follow company procedures and customer service standards.

Required Skills and Qualifications

• Previous experience in customer service, dispatch, operations, or a similar role is preferred.
• Valid driving license.
• Good driving experience and knowledge of local roads and locations.
• Good communication and customer service skills.
• Ability to use Saastech for inquiries, bookings, and updates.
• Ability to manage multiple bookings at the same time.
• Basic computer and WhatsApp skills.
• Ability to work under pressure and handle urgent schedule changes.
• Good time management and punctuality.
• Responsible, polite, organized, and professional conduct.

Compensation

• Basic pay is 2,500 QAR.
• Food allowance is 500 QAR.
• Other allowance is 500 QAR.
• The full package is 3,500 QAR per month.

Workplace

• Work location is in person.