Customer Service cum Secretary

Job Summary

Customer Service Responsibilities

• Answer phone calls, emails, and WhatsApp messages from customers.
• Respond to customer inquiries professionally.
• Book, reschedule, and cancel cleaning appointments.
• Follow up after services to ensure customer satisfaction.
• Handle complaints, resolve issues, or escalate them to management.
• Maintain accurate customer records in the company system.
• Coordinate with cleaners on schedules, locations, and customer requirements.

Coordination Responsibilities

• Communicate daily schedules to cleaners and drivers.
• Ensure cleaners arrive on time for assigned jobs.
• Monitor job completion and update customers about delays.
• Coordinate emergency bookings and schedule changes.
• Report operational issues to management promptly.

Qualifications

• Bachelor's degree or diploma in Business Administration or a related field is preferred.
• Previous customer service experience is required.
• Experience in a service company is advantageous.
• Proficiency in Microsoft Office, including Word and Excel, is required.
• Familiarity with CRM or scheduling software is a plus.

Skills Required

• Excellent knowledge of routes in Doha.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize work.
• Professional telephone etiquette.
• Problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Team player with a positive attitude.

Salary Package

• Basic salary: 2500.
• Food allowance: 500.
• Other allowance: 500.
• Net salary: 3,500 QAR.
• Pay: QAR 3,500 per month.

Work Location

• Work location is in person.