Customer Service Coordinator
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Key skills for this role
About the Role
Fixperts Contracting seeks a proactive Relationship Officer / Client Coordinator to manage client relationships and coordinate operational activities. You will serve as the primary contact, handle communications, update CRM, and manage a portfolio of 70-80 clients.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for assigned clients and maintain professional client relationships
- Handle client calls, emails, and WhatsApp communications, ensuring timely responses and resolution of queries
- Conduct regular follow ups with clients regarding the progress of their applications and ongoing services
- Update and maintain accurate client records in the CRM system
- Coordinate with internal departments to ensure smooth processing of client requests and service delivery
- Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines
- Manage a portfolio of approximately 70–80 clients and ensure high service standards
- Monitor pending tasks and proactively follow up to ensure timely completion
- Prepare and maintain operational reports and client status updates
- Assist clients with documentation requirements and process related queries
Requirements
- Minimum 2 years of experience in Client Coordination, Customer Service, Relationship Management, or Operations
- Prior experience in an operations focused role is preferred
- Strong communication and interpersonal skills
- Proficiency in CRM systems and Microsoft Office applications
- Excellent organizational and follow up skills
- Ability to manage multiple clients and tasks simultaneously
Full Job Posting
Overview
- We are seeking a proactive and customer focused Relationship Officer / Client Coordinator to join our Operations Department.
Key Responsibilities
- Serve as the primary point of contact for assigned clients and maintain professional client relationships.
- Handle client calls, emails, and WhatsApp communications, ensuring timely responses and resolution of queries.
- Conduct regular follow ups with clients regarding the progress of their applications and ongoing services.
- Update and maintain accurate client records in the CRM system.
- Coordinate with internal departments to ensure smooth processing of client requests and service delivery.
- Take immediate action on new order forms received from Sales, ECS, and CP teams within the defined timelines.
- Manage a portfolio of approximately 70–80 clients and ensure high service standards.
- Monitor pending tasks and proactively follow up to ensure timely completion.
- Prepare and maintain operational reports and client status updates.
- Assist clients with documentation requirements and process related queries.
Desired Candidate Profile
- Minimum 2 years of experience in Client Coordination, Customer Service, Relationship Management, or Operations.
- Prior experience in an operations focused role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in CRM systems and Microsoft Office applications.
- Excellent organizational and follow up skills.
- Ability to manage multiple clients and tasks simultaneously.
Work Location
- In person
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