Customer Service Consultant

• Creating positive customer experiences while meeting service standards
• Supporting customers with account and technical enquiries across multiple channels
• Managing calls with care and attention
• Gently troubleshooting non ‑ service ‑ related issues
• Navigating challenging conversations professionally and escalating when needed
• Following supportive help desk processes, account procedures, and privacy guidelines

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.

As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off Mobile services
• Fitness Passport for access to multiple gyms and pools across Australia
• Flexible working arrangements

• Discounts with Specsavers, HCF, and many more
• Monthly rewards and recognition
• Internal training and development resources to support your career growth
• Yearly Aussie merch allowance

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story.

We like to think outside the box with the people we hire.

For questions, reach out to careers@team.aussiebroadband.com.au .

Just note that all applications must be submitted via the job link.