Customer Service Consultant

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career. This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

In this role, you will work 8 ‑ hour shifts in our call centre on a rotational roster between 8am and 12am , Monday to Sunday, including public holidays.

All team members are required to commit to 37.5 hours per week (full ‑ time equivalent) .

An interest in learning about the telco industry (experience is helpful but not essential)

A genuine curiosity about IT and technology

A background in accounts or customer service

Confident computer skills and comfort with basic data entry

Warm, clear communication with a collaborative, empathetic approach

Creating positive customer experiences while meeting service standards

Supporting customers with account and technical enquiries across multiple channels

Managing calls with care and attention

Gently troubleshooting non ‑ service ‑ related issues

Navigating challenging conversations professionally and escalating when needed

Following supportive help desk processes, account procedures, and privacy guidelines

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.

The Good Stuff

26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off Mobile services

Fitness Passport for access to multiple gyms and pools across Australia

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and many more

Monthly rewards and recognition

Internal training and development resources to support your career growth

Yearly Aussie merch allowance

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to careers@team.aussiebroadband.com.au . Just note that all applications must be submitted via the job link.