National Operations Manager

Lead operational support functions across phone, digital and customer administration channels

Drive process improvement, operational efficiency, and consistent service delivery across all sites

Lead reporting, analytics, capability, and quality assurance functions to support business performance

Oversee operational projects and initiatives, ensuring successful delivery and stakeholder engagement

Partner with Workforce Management to optimise resourcing, performance, and customer outcomes

Use data and insights to identify trends, inform decision-making and improve operational effectiveness

Lead, coach, and develop a high-performing team, building capability and succession pathways

Build strong relationships with internal stakeholders and support recruitment activities across Customer Operations

Act as a trusted partner to the General Manager, Customer Operations, including providing leadership support when required

What You'll Bring

Proven experience leading teams in a fast-paced operations or contact centre environment

Strong people leadership skills, with the ability to coach, develop and build high-performing teams

Experience driving process improvement and operational excellence

Excellent communication and stakeholder management skills

Strong analytical, problem-solving, and decision-making capability

Ability to manage change, support key projects and influence positive outcomes

Highly organised with strong attention to detail and the ability to manage competing priorities

Experience working with technology platforms and vendor partners to improve operational performance

Adaptable, proactive, and comfortable working in a dynamic environment

Telco industry experience will be highly regarded

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.

The Good Stuff

26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

Discounted internet up to the value of $109 per month

20% off Mobile services

Fitness Passport for access to multiple gyms and pools across Australia

Flexible working arrangements

Employee Assistance Program (EAP)

Discounts with Specsavers, HCF, and many more

Monthly rewards and recognition

Internal training and development resources to support your career growth

Yearly Aussie merch allowance

Ready to Join?

Hit the apply button to submit your application and our team will be in touch!

Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.

For questions, reach out to careers@team.aussiebroadband.com.au . Just note that all applications must be submitted via the job link.