Customer Service Associate

Solvd US Our organization is redefining claims management across the auto and property space through a blend of AI innovation, proprietary technology, and expert-led services that deliver measurable results for insurers, fleets, rental, TPAs/MGAs, and adjacent industries.

Our US team combines automation, intelligence, and human expertise to simplify complex processes — accelerating cycle times, reducing costs, and improving outcomes across appraisal, repair, subrogation response, and auto/property estimating.

Our solutions help customers move beyond digital claims to a model that’s faster, smarter, and simpler — grounded in data accuracy, transparency, and customer experience.

As part of the Solvd Group, operating in 46+ countries, our mission is to drive results today while shaping the future of claims.

From FNOL to final settlement, we connect technology and expertise to deliver precision, performance, and confidence at every stage.

Customer Service Associate (Driver Services Representative) Our Driver Services Representatives support drivers and clients throughout the full lifecycle of the vehicle repair and rental process.

Acting as the primary point of contact, this role partners with drivers, repair facilities, rental providers, and internal teams to deliver a smooth and efficient experience.

The representative provides proactive communication, sets clear expectations, and coordinates services to minimize vehicle downtime while managing costs.

Success in this role requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while delivering a high level of customer service.

What you’ll do:

• Provide exceptional customer service via phone, email, and chat, supporting drivers throughout the rental and repair process.
• Serve as the liaison between drivers, repair facilities, rental providers, clients, and internal stakeholders.
• Communicate repair status updates and set clear expectations regarding timelines, next steps, and outcomes.
• Receive and manage inbound inquiries from drivers, vendors, and clients regarding vehicle repairs and rentals.
• Coordinate rental vehicle arrangements and ensure alignment with client guidelines and coverage.
• Monitor repair progress and proactively follow up with vendors to ensure timely completion of services.
• Identify potential delays or issues and escalate appropriately to ensure resolution.
• Maintain accurate and detailed claim notes, customer interactions, and status updates within internal systems.