Customer Service Associate

Company and Role Overview

Key Responsibilities

• Provide an exceptional experience to customers.
• Provide technical support to parents and teachers.
• Provide chat, email, and call support to customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Build customer relationships and ensure customer retention and satisfaction.

Requirements

• Prior customer service experience is required.
• Fluency in English communication is required.
• Availability to work from the office is required.

Education

• Bachelor’s degree is required.

Compensation

• Salary is up to 5 LPA depending on experience.

Schedule

• The role is on the night shift.
• The weekly day off is one day between Monday and Friday.

Workplace and Location

• This is an in-person role with no remote option.
• The stated location is HSR Layout, Bangalore, India.

Perks

• Free snacks and dinner.
• Health insurance and provident fund contribution.
• Learning reimbursement for AI upskilling.
• Exposure to a fast-paced education technology startup.