Customer Service Assistant | Real Estate |
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide exceptional customer service, resolve complaints, assist with mall operations, and support sales while ensuring a friendly environment and team collaboration.
Key Skills for This Role
Full Job Posting
Overview
- As a Customer Service Assistant at Dubai Festival Plaza Mall, your main responsibility is to provide front-line customer service that enhances the shopping experience for all visitors. You will welcome guests, address inquiries and concerns, provide accurate information about mall services, stores, and promotions, and reflect the mall's commitment to service excellence. Supporting daily operations by coordinating with internal teams and tenants, you contribute to a safe, friendly, and customer-focused environment. Your role as the face of the mall requires adherence to customer service guidelines and compliance with HR policies, handling all visitor inquiries and assistance with a friendly, solution-oriented approach.
Customer Service
- Deliver exceptional customer service to all visitors, with sensitivity to cultural differences and understanding of diverse customer expectations.
- Assist mall customers at the customer service desk with a friendly and welcoming attitude, demonstrating cultural awareness.
- Provide updated information related to new stores, closed stores, and emergency contact details.
- Be knowledgeable about mall operations, marketing and promotion information, and service policies.
- Provide on-ground support during events, activations, or peak traffic times as required by management.
Site Knowledge
- Develop an in-depth understanding of the retail center to assist with customer queries.
- Gain knowledge of the layouts and location of entrances, exits, lifts, escalators, restrooms, and emergency services.
- Conduct regular mall visits to stay informed about latest developments.
- Coordinate with inter-departments to have updated information about their functionalities.
Mall Collaterals
- Maintain adequate stock of mall collaterals such as e-directories and desk supplies.
- Provide information related to mall e-directory, ongoing offers and promotions, tourist information, and available services.
- Efficiently handle customer queries and maximize opportunities to generate sales.
- Resolution of Problem
- Proactively resolve customer complaints/issues within delegated authority.
- Ensure complaints received at the Customer Service Desk are promptly recorded, tracked, and resolved in a timely and courteous manner.
- Aim for complete customer satisfaction and adhere to service quality standards.
Coordination
- Coordinate with other mall departments regarding issues relevant to these areas.
- Facilitate response and resolution of problems reported by customers affecting their perception of the facility.
Sales
- Perform daily sales of gift cards, business services, and other services.
- Seek opportunities to proactively increase profit to the business.
- Maintain monthly sales quota as set forth by the department head.
Management Support
- Assist in administrative tasks and support Mall Management as requested.
- Collect information related to customer feedback for promotions or surveys.
- Carry out inspections on the retail center to ensure a world-class customer environment.
Emergency Aid And Response Team Member
- Provide basic level first aid services and emergency assistance to customers in case of emergencies.
- Be
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Private Company (LLC)
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
The role of the Agricultural Engineer is to ensure a clean, organized, and visually appealing store that provides customers with a comprehensive shopping experience. The positio...
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Join BYD and Al-Futtaim Electric Mobility, one of the fastest-growing EV brands in the UAE. We are looking for a skilled BYD General Repair Technician to perform maintenance, di...
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Perform diagnostics, maintenance, and repair work on BYD electric vehicles Diagnose and troubleshoot EV systems, including high-voltage components and battery systems Carry out ...
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
We are looking for an experienced Technical Advisor to serve as the BYD technical expert within our workshop operations. In this role, you will provide advanced diagnostic suppo...
Specialist - Radiology
Abu Dhabi, UAE
Al Futtaim Private Company seeks a Specialist Radiologist to deliver professional, ethical, and high-quality clinical care, interpret radiological examinations, and participate in quality improvement programs. The role r
Call Center Supervisor
Dubai, UAE
You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promp...
Physiotherapist
Al Ain, UAE
Al Futtaim Private Company is seeking a Physiotherapist to work at NMCSH-Al-Ain. The role involves assessing and treating patients with physical problems, developing treatment plans, and working within a multi-disciplina
Specialist Child Psychiatry
Abu Dhabi, UAE
Al Futtaim Private Company is seeking a Specialist in Child Psychiatry to deliver professional, ethical, and high-quality clinical care to pediatric patients. The role involves managing clinical risks, ensuring complianc
Agricultural Engineer | Retail | ACE Hardware, Jebel Ali
Dubai, UAE
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Specialist - Radiology
Abu Dhabi, UAE
Call Center Supervisor
Dubai, UAE
Physiotherapist
Al Ain, UAE
Specialist Child Psychiatry
Abu Dhabi, UAE