Customer Service Agent
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Key skills for this role
About the Role
Job Purpose: Deliver excellent customer service by handling inquiries, resolving issues, and ensuring a smooth customer experience across all channels.
Key Skills for This Role
Full Job Posting
Overview
Join our team and be part of creating exceptional customer experiences!
We are looking for a passionate and customer-focused professional who thrives in a fast-paced environment and enjoys helping people.
If you have strong communication skills, a problem-solving mindset, and a commitment to delivering outstanding service, we would love to hear from you.
Job Purpose
Deliver excellent customer service by handling inquiries, resolving issues, and ensuring a smooth customer experience across all channels.
Key Responsibilities
- Handle customer inquiries via phone, email, What’s app, and all relevant channels
- Resolve complaints efficiently and professionally
- Provide accurate information about products, services, and policies
- Process orders, returns, and exchanges
- Escalate complex issues to the supervisor when needed
- Record and update customer interactions in the system
- Follow SLAs and service standards
- Contribute to improving customer satisfaction and retention
Requirements
- 1 year experience in customer service or call center
- Strong communication skills (Arabic & English)
- Problem-solving and conflict resolution skills
- Familiarity with CRM systems.
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