Customer Service Agent, French Speakers
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Key skills for this role
About the Role
Responsible for delivering exceptional customer service in a fast-paced environment, requiring fluency in English and French, and strong communication skills.
Key Skills for This Role
Full Job Posting
Overview
Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers.
They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch.
This team is obsessed with understanding our customers preferences and delighting them with our service.
A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
- Protect our customer's time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company
Requirements
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- The ability to thrive in a fast-paced high volume contact center
- Fluency in both spoken and written English & French
- Flexibility, to be able to do shift work including nights and weekends, in the office
- Technically proficient
- Nice to have:
- Experience in a call centre
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