Customer Service Agent
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Key skills for this role
About the Role
Having recently launched in New York City, we re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth,.
Key Skills for This Role
Responsibilities
- Ensure the highest levels of customer service across multiple communication channels including calls, live chat, and emails
- Protect customer's time by adhering to operational SLAs
- Provide exceptional customer service by adhering to rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritize, and escalate customer feedback to senior management and relevant teams
Requirements
- Experience in customer service roles
- Excellent communication skills across multiple channels (calls, live chat, emails)
- Ability to adhere to luxury communication standards
- Strong problem solving skills to resolve issues quickly and efficiently
- Ability to maintain customer satisfaction targets
Full Job Posting
About the Role
- Wheely's Customer Service team is directly responsible for facilitating perfect journeys for our passengers.
- They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch.
- This team is obsessed with understanding our customers' preferences and delighting them with our service.
- A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails.
- Protect our customer's time by adhering to operational SLAs.
- Provide exceptional customer service by adhering to our rigorous luxury communication standards.
- Maintain customer satisfaction targets.
- Investigate and resolve customer and chauffeur issues quickly and efficiently.
- Understand, prioritise and escalate our customer's feedback to senior management and relevant teams.
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