Customer Service Agent
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Key skills for this role
About the Role
About The Role Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chau.
Key Skills for This Role
Responsibilities
- Be responsible for ensuring the highest levels of customer service across multiple communication channels including calls, live chat and emails
- Protect customer time by adhering to operational SLAs
- Provide exceptional customer service by adhering to rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate customer feedback to senior management
- Contribute to improving customer experiences with the service
Requirements
- Ensure highest levels of customer service across calls, live chat, and emails
- Adhere to operational SLAs
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly
- Work nights and weekends in a 24/7 contact centre
Full Job Posting
About The Role
- Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers.
- They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch.
- This team is obsessed with understanding our customers preferences and delighting them with our service.
- A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.
Responsibilities
- Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
- Protect our customer s time by adhering to operational SLAs
- Provide exceptional customer service by adhering to our rigorous luxury communication standards
- Maintain customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly and efficiently
- Understand, prioritise and escalate our customer s feedback to senior management and relevant teams
- Contribute and make a meaningful impact on our customers experiences with our service and help us continue to grow as a company
What We Offer
- Office based role in Dubai Internet City, which include nights and weekends in a 24/7 contact centre
- Competitive salary of AED 9,000 per month and quarterly KPI based bonus
- Private medical insurance
- Best in class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
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