Customer Service Agent
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Key skills for this role
About the Role
High Trading International (HTI) in Doha seeks a Customer Service Agent with 3-5 years of call center experience. The role involves handling inbound and outbound calls, resolving queries, and achieving targets.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls in a professional manner
- Resolve customer queries and complaints effectively and efficiently
- Achieve daily/weekly outbound calling targets and KPIs
- Maintain accurate and detailed records of customer interactions
- Provide after sales support and ensure client satisfaction
- Coordinate with internal departments to fulfill customer needs
Requirements
- Diploma or equivalent education
- 3 to 5 years of experience in call center/customer service
- Strong outbound calling experience with focus on target achievement
- Fluent in Arabic and English (spoken and written)
- Proficient in CRM and call center tools
Full Job Posting
About the Position
- High Trading International (HTI), a leading name in the industry, is looking for a Customer Service Agent to join our dynamic team.
- The ideal candidate will have solid experience in customer service and call center environments, with a proactive attitude and the ability to work under pressure in a fast paced, target driven setting.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer queries and complaints effectively and efficiently.
- Achieve daily/weekly outbound calling targets and KPIs.
- Maintain accurate and detailed records of customer interactions.
- Provide after sales support and ensure client satisfaction.
- Coordinate with internal departments to fulfill customer needs.
- Deliver excellent communication and customer service at all times.
Requirements
- Diploma or equivalent education required.
- 3 to 5 years of experience in a similar role (call center/customer service).
- Strong outbound calling experience with a focus on target achievement.
- Fluent in Arabic and English (spoken and written).
- Ability to remain calm and professional under pressure.
- Proficient in CRM and call center tools.
- Strong communication, interpersonal, and problem solving skills.
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