Customer Service Agent

As a Customer Service Assistant, you'll be the first point of contact for our customers, helping them navigate a range of enquiries while delivering professional, empathetic, and efficient service.

Working in a technology-enabled environment, you'll use multiple systems and tools to manage customer interactions, resolve enquiries, and ensure every customer receives a positive experience.

Manage inbound and outbound customer calls with professionalism and empathy

Assess customer needs and provide accurate information, solutions, and referrals

Record customer interactions and case details accurately within CRM systems

Manage customer cases from initial contact through to resolution

Liaise with internal stakeholders to resolve more complex enquiries

Deliver exceptional customer experiences in every interaction

Contribute to a positive, collaborative, and high-performing team culture

We're looking for people who:

Are passionate about delivering outstanding customer service

Have strong communication and interpersonal skills

Are comfortable using technology, multiple systems, and digital tools

Can multitask and work effectively in a fast-paced environment

Have strong attention to detail and organisational skills

Are reliable, adaptable, and solution-focused

Enjoy working collaboratively as part of a team

Have completed Year 12 (or equivalent)

Previous experience in customer service, retail, hospitality, administration, or contact centre environments will be highly regarded.

To be considered for this opportunity, you must:

Be based in Brisbane

Be available to work full-time

Hold unrestricted and ongoing Australian working rights

Be available to work a rotating 7-day roster, including weekends

Be available to work 8-hour shifts scheduled between 6:00am and 8:00pm

We provide comprehensive training to ensure you're set up for success from day one.

6 weeks full-time paid training

Monday to Friday

9:00am to 5:00pm

Office-based at our Brisbane CBD location

Upon completion of training, you'll move onto a rotating roster including weekdays, evenings, and weekends.

Following successful completion of your probation period:

✅ 3 days working from home ✅ 2 days working from the office

At Allianz Partners, we're committed to creating an environment where our people can thrive. You'll join a global organisation that values innovation, development, and continuous improvement while providing meaningful career opportunities and a supportive team culture.

Shortlisted candidates will be invited to attend an in-person Assessment Centre where you'll learn more about Allianz Partners, meet the team, and participate in activities designed to showcase your communication, customer service, and problem-solving skills.

📅 Thursday, 17 September 📍 Level 16, 310 Ann Street, Brisbane QLD

Please ensure you are available to attend if shortlisted.

If you're looking for a rewarding customer service career with a global leader and want to be part of a team that genuinely makes a difference, we'd love to hear from you.

Apply now and start your journey with Allianz Partners.

Customer Service | Contact Centre | Call Centre | Customer Support | Brisbane CBD | Full Time | Permanent | Hybrid Working

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.