Customer Service Advisor - Arabic Speaker
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Concentrix seeks an Arabic-speaking Customer Service Advisor to provide high-quality service via phone, chat, and email. The role involves handling inquiries, identifying solutions, and maximizing sales opportunities.
Key Skills for This Role
Responsibilities
- Ensure service delivered meets Key Performance Indicators (KPIs) for the role
- Interface with customers via inbound/outbound calls, chats, emails, or internet
- Provide high quality customer service by listening, clarifying requirements, and probing for understanding
- Identify customer problems and offer appropriate solutions
- Identify and maximize selling and cross selling opportunities
- Continuously learn to keep up to date with changes to products, services, and procedures
Requirements
- Previous experience in the Luxury Retail / Hospitality industry
- Arabic speaker with strong command of English (oral and written)
- Graduate preferred in any stream; combination of education and experience may be substituted
- Pleasant telephone etiquette
- Demonstrate courteousness and patience in all customer contact situations
- Dependable with proficient attention to detail
- Strong computer navigation skills and PC Knowledge
- Open to work 8 hours a day, 5 days a week in all shifts
- Can join immediately (preferably within 1 2 weeks)
Full Job Posting
ESSENTIAL FUNCTIONS / CORE RESPONSIBILITIES
- Ensuring that the service delivered to our client's customers meets the Key Performance Indicators (KPIs) for the role.
- Interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements while maintaining established standards for number of calls, pick up time, duration of call and quality of call.
- Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding, using decision support tools and resources for answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriat
- Identifying customer problems and offer appropriate solutions.
- Identifying and maximizing selling and cross selling opportunities.
- Continuous learning to keep up to date with changes and developments to products, services, and procedures.
CANDIDATE PROFILE
- You will be accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
- The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
- Arabic speaker with a strong command of English (oral and written).
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor's degree.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Demonstrate courteousness and patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
- Dependable with proficient attention to detail.
- Strong computer navigation skills and PC Knowledge
- Open to work 8 hours a day, 5 days a week in all shifts, as per department requirements.
- Can join immediately (preferably within 1 2 weeks on offer agreement).
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Concentrix Corporation
Team Leader
Riyadh, KSA
Supervise call center associates, coach performance, ensure Key Performance Indicators are met, and promote team values while managing team activities.
Sr. Representative, WFM Real Time Management
Riyadh, KSA
Concentrix Corporation is seeking a Senior Representative for Workforce Management Real Time Management to distribute schedules, monitor inbound volume, and resolve agent availability concerns. The role requires experien
Customer Service Advisor - Arabic and English Speaker
Dubai, UAE
Concentrix is hiring Arabic and English-speaking Customer Service Advisors for an on-site role in Dubai. As a luxury brand ambassador, you will handle inbound and outbound requests, curate personalized experiences for hi
Customer Service Advisor - Arabic and English Speaker
Abu Dhabi, UAE
Concentrix is looking for an Arabic and English-speaking Customer Service Advisor to handle customer inquiries via phone, email, chat, or social media. The role involves resolving routine problems and ensuring a positive
Customer Service Advisor
Dubai, UAE
As a Customer Service Representative, you will: Review customer requests and expectations and respond to them according to their needs and situations Provide customer service su...
Customer Service Advisor
Abu Dhabi, UAE
We re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be...
Brand Ambassador - Luxury Retail
Dubai, UAE
Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL memb...
Trainer
Riyadh, KSA
Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress...
Team Leader
Riyadh, KSA
Sr. Representative, WFM Real Time Management
Riyadh, KSA
Customer Service Advisor - Arabic and English Speaker
Dubai, UAE
Customer Service Advisor - Arabic and English Speaker
Abu Dhabi, UAE
Customer Service Advisor
Dubai, UAE
Customer Service Advisor
Abu Dhabi, UAE
Brand Ambassador - Luxury Retail
Dubai, UAE
Trainer
Riyadh, KSA