Customer Service Advisor- Arabic and English Speaker - Dubai
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Key skills for this role
About the Role
Concentrix is seeking an Arabic and English-speaking Customer Service Advisor to join their team in Dubai. The role involves handling inbound and outbound requests for luxury brands, providing personalized experiences for high net worth clients, and exceeding sales and CRM targets.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound requests via phone, email, mail, live chat, social channels, WhatsApp
- Curate personalized experiences for high net worth clients
- Maintain broad knowledge of client products and services
- Exceed sales and CRM targets while fostering long term client relationships
- Support ecommerce related enquiries for all sites in the region
- Respond to after sales related questions
Requirements
- 3 5 years of experience in luxury retail, upscale hospitality, or high end customer service
- Fluent in English (B2+, C1 level+) and Arabic
- Bachelor's degree or diploma in any related field
- Ability to work rotating and weekend shifts
Full Job Posting
Job Description
- Are you looking for a career change with a forward thinking global organization? Come be part of our award winning company driven by our people from 70+ countries.
- We're on the lookout for Arabic and English speaking Customer Representatives (on site) to join our team of game changers who engage with customers from top brands.
What you will do in this role
- Handle inbound and outbound requests via multiple channels (phone, e mail, mail, live chat, social channels, WhatsApp).
- Curate unforgettable, personalized experiences for high net worth clients.
- Maintain broad knowledge of client products and/or services.
- Exceed sales and CRM targets while fostering long term client relationships.
- Leverage deep product knowledge materials, craftsmanship, heritage to advise and inspire.
- Maintain utmost discretion and professionalism in every interaction.
- Collaborate seamlessly with the team to uphold brand standards across all touchpoints.
- Support on ecommerce related enquiries for all sites in the region.
- Respond to after sales related questions (basics only).
We embrace our game changers with open arms
- The ideal candidate will possess a previous experience in the Luxury Retail / Hospitality industry and has a strong passion for the luxury universe.
- Bachelor's degree or diploma in any related field.
- 3 5 years of experience in luxury retail, upscale hospitality, or high end customer service.
- Fluent in English (B2+, C1 level+) and Arabic (and other languages) are strong assets.
- University degree background in the timepiece and jewelry industry, and/or in luxury items would be an added advantage.
- Can work rotating and weekend shifts.
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