Customer Service Advisor
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Key skills for this role
About the Role
Concentrix seeks Arabic and English-speaking Customer Service Representatives for an on-site role in Abu Dhabi. You will handle customer inquiries via phone, email, chat, and social media for top brands.
Key Skills for This Role
Responsibilities
- Review customer requests and expectations and respond according to their needs and situations
- Provide customer service support and resolution of routine problems regarding client's product or services
- Interface with customers via phone, email, chat, or social media depending upon client requirements
- Develop tech skills and learn how to use software solutions that improve people's lives
- Champion better brand experiences for customers and clients
Requirements
- Bachelor's degree or diploma in any related field
- Proficient or bilingual in Arabic and English
- Proactive, self motivated, and solution oriented
- Can work rotating and weekend shifts
Full Job Posting
Job Description
- Are you looking for a career change with a forward thinking global organization? Come be part of our award winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well being, proudly united as our game changers.
- We're on the lookout for Arabic and English speaking Customer Representatives (on site) to join our team of game changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading edge industry.
What you will do in this role
- Review customer requests and expectations and respond to them according to their needs and situations
- Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
- Develop your tech skills and learn how to use software solutions that improve people's lives
- Champion better brand experiences for our customers and clients
Your qualifications
- We embrace our game changers with open arms, people from diverse backgrounds, curious, and willing to learn.
- Concentrix is a great match if you:
- Bachelor's degree or diploma in any related field
- Are proficient or bilingual in Arabic and English
- Are proactive, self motivated, and solution oriented
- Can work rotating and weekend shifts
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