Customer Service Administrative Assistant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
VAYANA, a mental health clinic in Riyadh, seeks a full-time, on-site Customer Service and Administrative Assistant to welcome clients, manage appointments, and support daily operations.
Key Skills for This Role
Responsibilities
- Welcome and assist clients professionally and courteously
- Manage appointment scheduling, confirmations, and follow ups
- Respond to phone calls, emails, WhatsApp messages, and client inquiries
- Coordinate with clinicians regarding schedules and operational matters
- Maintain accurate client records and administrative documentation
- Support daily clinic operations and administrative processes
- Assist with data entry, reporting, and document preparation
- Contribute to a positive and seamless client experience
Requirements
- Excellent interpersonal, verbal, and written communication skills
- Strong organizational abilities and attention to detail
- Proficiency in Microsoft Office and common digital communication tools
- Professional proficiency in Arabic and English, both spoken and written
- High level of discretion, reliability, and confidentiality
Full Job Posting
Company Description
- VAYANA is a mental health clinic dedicated to providing evidence based, culturally responsive psychological care through both in person and digital services.
Role Description
- We are seeking a full time, on site Customer Service and Administrative Assistant to join our team in Riyadh.
- This role is responsible for welcoming clients, coordinating daily administrative and customer service operations, managing appointments, and ensuring a professional, warm, and confidential client experience.
Key Responsibilities
- Welcome and assist clients professionally and courteously
- Manage appointment scheduling, confirmations, and follow ups
- Respond to phone calls, emails, WhatsApp messages, and client inquiries
- Coordinate with clinicians regarding schedules and operational matters
- Maintain accurate client records and administrative documentation
- Support daily clinic operations and administrative processes
- Assist with data entry, reporting, and document preparation
- Contribute to a positive and seamless client experience
Qualifications
- Excellent interpersonal, verbal, and written communication skills
- Ability to interact professionally, empathetically, and respectfully with clients and colleagues
- Strong organizational abilities and attention to detail
- Ability to manage multiple tasks and priorities effectively
- Proficiency in Microsoft Office and common digital communication tools
- Ability to learn clinic management and CRM systems
- Professional proficiency in Arabic and English, both spoken and written
- High level of discretion, reliability, and confidentiality
- Ability to handle sensitive situations professionally
What You’ll Bring
- A positive and professional attitude
- Strong organizational and time management skills
- Excellent customer service abilities
- Ability to thrive in a fast paced environment
- Genuine interest in supporting mental health services
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at VAYANA ڤــايــانــا
Clinic Receptionist
Riyadh, KSA
VAYANA Mental Health is looking for a professional Receptionist to join their clinic in Riyadh. You will be the first point of contact for clients, managing appointments, calls, and administrative tasks. Requires fluency
Customer Service Representative ممثل خدمة عملاء
Riyadh, KSA
Company Description | نبذة عن الشركة ڤايانا هي عيادة ومنصة للصحة النفسية مقرها الرياض، تقدم خدمات علاج نفسي وطب نفسي قائمة على أسس علمية، ضمن بيئة آمنة، إنسانية، واحترافية. نهدف في ڤايانا إلى مرافقة الأفراد في رحلتهم الن