Customer Sales Support Manager

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas And great ideas drive progress.

Accountable for delivering net invoicing across Energy Capital Sales business

Local Pricing Process Owner, ensuring effective price management and consistency

Drive in implementing new business initiatives to enhance profitability and efficiency

Drive in ensuring Process governance, Discount approval management in CRM

Taking advance actions of material or equipment based on LOA

Achieve energy revenue growth by meeting net invoicing forecasts.

Ensure effective execution of orders and order fulfillment (OFTLd).

Implement annual price management processes to secure desired local margins.

Deliver prompt response times for both transactional and non-transactional quotes to strengthen customer satisfaction and sales performance.

Lead Customer sales support team to achieve business goals by providing prompt response to customer needs

Effective execution of Order execution and OFTd

Ensure customer sales support is actively supporting Regional Sales and is taking responsibility for the quotation.

Implement TP process for creating & updating customer price lists, discount matrixes in discount tool

Support Business for reviews & pricing decisions

Support business in implementing rate contracts for customers & distributor

​Develop intra organizational network to ensure smooth and timely execution of customer orders.

Instrumental in implementation of changes, information for service sales process

Utilize best practices and synergy within Service and CS

Act and implement new tools, initiatives, campaigns etc.

- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

- Alfa Laval is a young innovative traditional company of more than 130 years of history and 3 decades in the region.

- In Alfa Laval we look for individuals those can help us to drive our purpose of Accelerating the success of the customers, people and our planet

- Exciting place to build a global network with different nationalities to mingle and to learn.

- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status." #LI-BP2