Customer Retention

The world is electrifying. As we plug in more devices and services, we need new ways to connect to power.

The traditional, one-size-fits-all utility approach — with complicated bills and frustrating customer service — no longer works. At Light, we make it easy to get affordable, renewable electricity by embedding power with the products that consumers already use, from the companies they love.

Light’s mission is to power a sustainable and abundant energy future for everyone. With Light's utility-as-API platform, companies from automakers and solar providers to real estate and beyond can offer their own, integrated electricity plans.

Imagine purchasing an electric vehicle that includes unlimited home charging, or solar panels that come bundled with any excess energy you might need from the grid. At Light, we're creating a flexible future where any company can offer their own branded electricity plans and make clean energy convenient for their customers.

Join us in building the digital energy infrastructure for a dynamic, sustainable future.

As our customer retention hire at Light, you will own the two moments that decide whether a customer stays: renewing customers as their contracts come up, and recovering enrollments that stall before a customer goes live. You're the first person dedicated to this work, which today is spread across the ops leaders who built it, and you'll have room to run it your way.

Move our monthly renewal rate, partner by partner, through your own outreach: the calls you make, the campaigns you launch, the appointments you set and keep.

Build the recovery motion for stalled enrollments and turn validation holds back into active customers.