Customer Relations Officer (Emiratization)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Serve as the primary contact for members, manage inquiries and complaints, promote services, and ensure member satisfaction and retention.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
- Greet members warmly and provide personalized assistance to ensure a seamless experience.
- Actively promote membership upgrades, class bookings, and premium services.
Complaint Resolution
- Handle member complaints and resolve issues promptly, escalating to management when necessary.
- Follow up to ensure issues are resolved to the memberu2019s satisfaction.
Membership Management
- Assist with member onboarding, renewals, cancellations, and account management.
- Maintain accurate member records in the system, ensuring data privacy and security.
Collaboration
- Work closely with other departments (sales, wellness, and operations) to coordinate member services and ensure smooth communication.
- Support marketing initiatives by promoting events, offers, and programs.
Facility Tours And Promotions
- Conduct guided tours for prospective members, highlighting the clubu2019s premium amenities and services.
- Proactively recommend personalized services to enhance the member experience.
Member Retention
- Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
- Identify at-risk members and implement strategies to enhance their experience.
Requirements
- Bacheloru2019s degree in hospitality, customer service, business, or a related field (preferred)
- At least 1u20132 years of experience in customer service, sales, or a similar role, preferably in a premium or luxury service environment.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Conflict resolution and problem-solving skills.
- High emotional intelligence and empathy.
- Proficiency in customer relationship management (CRM) software and office tools.
- Background in the fitness, hospitality, or service industry is a plus.
Competitive Salary
Based on experience and role responsibilities
Club Access
Full access to SEVEN Wellness Club facilities and classes
F&B Discount
50% off all in-house food and beverage items at The Dose by Silvena
Career Growth
Opportunities to grow across SEVENu2019s expanding group of brands
Supportive Culture
A team-oriented environment that values initiative, professionalism, and well-being
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Seven Club
Customer Relations Officer
Dubai, UAE
The role involves building relationships, resolving inquiries, and promoting services, requiring strong communication, problem-solving skills, and proficiency in customer relati...
Restaurant Manager
Dubai, UAE
Seven Club seeks a Restaurant Manager to lead daily operations at The Dose Kitchen, ensuring service quality, guest experience, and commercial performance. The role owns the floor, front of house team, and outlet P&L, up
Massage Therapist
Dubai, UAE
Deliver Swedish and Deep Tissue massages, perform Maderotherapy, maintain treatment standards, and possess a valid DHA license and strong communication skills.
Valet Driver
Dubai, UAE
Seeking a reliable Valet Driver with excellent driving skills, customer service abilities, and physical stamina for a fast-paced environment.
Chef de Partie
Dubai, UAE
Execute daily food preparation, maintain quality standards, supervise junior chefs, ensure hygiene compliance, and manage inventory in a fast-paced kitchen.
Restaurant Supervisor
Dubai, UAE
Key Responsibilities Guest Service Supervise the FOH team to ensure guests receive professional, friendly, and efficient service. Handle all guest inquiries and complaints perso...
Sous Chef
Dubai, UAE
Oversee and coordinate all kitchen operations with effective communication and organisation. Ensure kitchens and storage areas are in the best working condition, adhering to the...
Kitchen Steward
Dubai, UAE
The role involves maintaining kitchen cleanliness, supporting operations, adhering to hygiene standards, and collaborating with teams in a wellness-focused environment.
Customer Relations Officer
Dubai, UAE
Restaurant Manager
Dubai, UAE
Massage Therapist
Dubai, UAE
Valet Driver
Dubai, UAE
Chef de Partie
Dubai, UAE
Restaurant Supervisor
Dubai, UAE
Sous Chef
Dubai, UAE
Kitchen Steward
Dubai, UAE