Customer Relations Officer
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Key skills for this role
About the Role
Seven Wellness Club is seeking a Customer Relations Officer to ensure superior member experiences by building relationships, handling inquiries, and promoting premium services. The role involves member engagement, complaint resolution, and collaboration with other departments.
Key Skills for This Role
Responsibilities
- Serve as the primary point of contact for club members, addressing questions, concerns, and feedback
- Greet members warmly and provide personalized assistance
- Actively promote membership upgrades, class bookings, and premium services
- Handle member complaints and resolve issues promptly
- Assist with member onboarding, renewals, cancellations, and account management
- Conduct guided tours for prospective members
- Build strong relationships with members to ensure engagement and retention
Requirements
- Excellent communication and interpersonal skills
- Ability to handle complaints and resolve issues
- Experience in customer service or relationship management
Full Job Posting
Job Overview
- The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services.
- This position requires delivering personalized service, resolving issues effectively, and fostering member satisfaction and retention.
Key Responsibilities
- Serve as the primary point of contact for club members, addressing questions, concerns, and feedback with professionalism and empathy.
- Greet members warmly and provide personalized assistance to ensure a seamless experience.
- Actively promote membership upgrades, class bookings, and premium services.
- Handle member complaints and resolve issues promptly, escalating to management when necessary.
- Follow up to ensure issues are resolved to the member's satisfaction.
- Assist with member onboarding, renewals, cancellations, and account management.
- Maintain accurate member records in the system, ensuring data privacy and security.
- Work closely with other departments (sales, wellness, and operations) to coordinate member services.
- Support marketing initiatives by promoting events, offers, and programs.
- Conduct guided tours for prospective members, highlighting the club's premium amenities and services.
- Proactively recommend personalized services to enhance the member experience.
- Build strong relationships with members to understand their wellness goals and ensure a high level of engagement and retention.
Benefits
- Competitive Salary: Based on experience and role responsibilities
- Club Access: Full access to SEVEN Wellness Club facilities and classes
- F&B Discount: 50% off all in house food and beverage items at The Dose Kitchen
- Career Growth: Opportunities to grow across SEVEN's expanding group of brands
- Supportive Culture: A team oriented environment that values initiative, professionalism, and well being
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