Customer Quality Specialist
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Key skills for this role
About the Role
Magna International is seeking a Customer Quality Specialist to coordinate containment and problem-solving for customer concerns, lead quality improvement initiatives, and support production and testing activities.
Key Skills for This Role
Responsibilities
- Coordinate containment, sort/rework actions for external and internal issues.
- Lead and coordinate problem solving for customer concerns (8D, 7 step, 5 phase, etc.).
- Participate in customer quality meetings.
- Manage field representatives to ensure effective containment and timely closure of customer concerns.
- Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices.
- Facilitate quality related meetings for assigned products and keep up to date meeting minutes.
- Lead and coordinate problem solving for internal concern resolution.
- Coordinate and approve shop floor containment process and follow up on execution.
- Participate in Layered Process Audits (LPA) and support closure of open items.
- Perform daily line walks/audits on assigned assembly lines.
- Participate in Troubled Incident Report (TIR) investigation, prepare 8D report.
- Train Inspectors/Operators on proper inspection techniques.
Requirements
- Completion of community college diploma/certificate
- 3 to less than 5 years of work related experience
- Minimum completion of post secondary education program in mechanical/quality engineering
Full Job Posting
Customer Support
- Coordinate containment, sort/rework actions for external and internal issues.
- Leads and coordinates problem solving for customer concerns (customer specific reports: 8D, 7 step, 5 phase, Is/Is Not, 6 Panel, etc.).
- Participate in customer quality meetings.
- Manages field representatives to ensure effective containment and timely closure of customer concerns and New Model Launch support.
- Performs customer good will visits as required.
Production Support
- Identify quality improvement and defect prevention developing and implementing mistake/error proofing fixtures and devices.
- Facilitate quality related meetings for assigned products and keep up to date meeting minutes.
- Leads and Coordinates problem solving for internal concern resolution.
- Coordinates and approves shop floor containment process and follows up on execution.
- Updates Business Center panels and participates in report out meetings, including QOS/Stepdown/Work Packages.
- Participates in the approval process of temporary deviations to current product and processes.
- Participates in Layered Process Audits (LPA) and supports closure of open items found during the audit.
- Reviews and supports work orders for engineering changes, special build, and service.
- Participates in 5S implementation.
- Perform daily line walks/audits on assigned assembly lines.
- Always maintains safety and good housekeeping.
Testing
- Participates in Troubled Incident Report (TIR) investigation, prepares 8D report.
- Assists PQ inspectors/Fixture engineer to maintain T&E/ durability fixtures.
- Trains Inspectors/Operators on proper inspection techniques.
Cost Reductions
- Supports reduction/elimination of added operators.
- Reviews/assesses process improvements.
- Suggests part design alternatives to reduce costs.
- Supports Business Center initiatives to reduce scrap and improve efficiency.
- Provides timely disposition on QPF/DMN material (on hold or rejected products).
- Identify and implement labor savings opportunities (direct and indirect) where feasible.
IATF/Mafact including MQS/ECU/Customer Specific Audits
- Conducts self audits to current procedures as assigned.
- Leads the resolution of Corrective Action Requests as assigned.
- Participates in Quality Systems Audits with customer and external auditors.
Other
- Performs training to Operation Quality Procedures.
- Provide guidance mentorship for Plant Quality Specialist.
- Train members of operations team in specific quality disciplines as required.
- Perform other duties as required.
Qualifications & Skills
- Completion of community college diploma/certificate.
- 3 to less than 5 years of work related experience.
- Minimum completion of post secondary education program in mechanical/quality engineering.
Site Benefits
- Conveniently close to Highway 404.
- Medical and Dental Benefits.
- Profit Sharing (EEPPP) and Group RRSP Program.
- Company Paid Basic Life Insurance and AD&D.
- Corporate Plans for Roger's Cellphone Data Plan.
- Employee Discounts: Auto and Home Insurance, Retail, Restaurants, etc.
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