Customer Quality Engineer II

Job Summary** The Customer Quality Engineer II at Jabil, Inc. ensures customer satisfaction by driving quality initiatives, investigating issues, and implementing corrective actions across manufacturing processes and products. This role acts as a primary technical quality liaison between Jabil and its customers. Job Responsibilities** * Serve as the primary quality contact for assigned customers, addressing inquiries, concerns, and feedback. * Lead and participate in customer audits and site visits, representing Jabil's quality systems and capabilities. * Drive timely and effective resolution of customer quality issues using structured problem-solving methodologies (e.g., 8D, 5 Whys, Ishikawa). * Collaborate with internal teams (e.g., manufacturing, engineering, supply chain) to identify root causes of defects and implement robust corrective and preventive actions (CAPA). * Monitor and analyze quality data, including customer returns, field failures, and internal defects, to identify trends and areas for improvement. * Develop, implement, and maintain quality plans, procedures, and documentation to meet customer-specific requirements and industry standards. * Participate in new product introduction (NPI) activities to ensure quality requirements are incorporated from design through production. * Conduct process audits and product inspections to verify compliance with quality standards and customer specifications. * Prepare and present quality performance reports to both internal management and customers. * Support continuous improvement initiatives through active participation in lean manufacturing and Six Sigma projects. Job Qualifications** * Bachelor's degree in Engineering (Electrical, Mechanical, Industrial, or relevant technical field). * 6-9 years of experience in a quality engineering role within a manufacturing environment, preferably in electronics manufacturing services (EMS) or a related industry. * Proven experience in customer-facing quality roles and effective communication with external stakeholders. * Strong understanding and practical application of quality tools and methodologies (e.g., 8D, FMEA, SPC, MSA, PPAP, APQP). * Demonstrated ability to lead root cause analysis and implement effective corrective and preventive actions. * Proficiency in data analysis and statistical process control (SPC) software. * Excellent written and verbal communication skills, with the ability to present complex technical information clearly. * Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. * ASQ certifications (CQE, CSSBB) are a plus. * Ability to travel occasionally to customer sites or other Jabil facilities.