PMO Sr. Program Manager

The Senior Program Manager will facilitate and lead strategic initiatives for large multi-faceted projects which may be customer/division specific or company-wide. Provides management and guidance to multi-functional project teams and/or other Project or Program Managers. Manages and enhances customer relationships. Provides full accountability for project budgets, schedules, project management, and performance requirements for enterprise level projects. ESSENTIAL DUTIES AND RESPONSIBILITIES · Ensures all program requirements and/or objectives are correctly gathered, understood and properly translated for execution. · Builds teams to address the project goals and objectives for multiple and/or enterprise-level projects. · Collaborates with customer (internal or external) from requirements gathering through product acceptance stages. · Aligns the program team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the enterprise project. · Reviews project schedules with functional project managers and project coordinators assigned to projects. · Provides guidance and motivation to project teams to successfully achieve project goal and corporate initiatives. · Communicates project objectives in terms of overall strategic business objectives. · Serves as interface with customers, vendors, stakeholders and project sponsor(s). · Devises creative solutions to critical customer and user needs. · Manages development of project plans with focus on achievement of project goals and corporate initiatives, including project-specific Key Performance Indicators (KPI’s) or metrics. · Monitors projects' Key Performance Indicators (KPI) and manages the work within scope, quality, time and cost constraints. · Obtains and summarizes current project information and milestone status versus project performance baseline. · Drives project/program tasks to completion in accordance with the project schedule. · Coordinates the efforts of the team to develop an integrated project plan and risk analysis with action plans to mitigate the risks. · Manages resource capacity and time tracking allocated to enterprise-level project. · Performs Financial Management and analysis of costs for enterprise-level projects and programs including Capital Expenditures Requests (CER’s) travel, training, resources allocation and other project related costs. · Forecasts project budget and labor needs for current and future site needs. · Remains accountable for overall program success - including cost, schedule, quality, and scope management.

· Holds team accountable for individual and team results. · Balances the cost, schedule and time-frames against the enterprise level project requirements. · Reports project status, issues and implemented solutions as well as evaluations and assessments of the results. · Provides leaders with updates, including greatest opportunities for improvement. · Recognizes potential problem areas against the plan and identify and implement alternative solutions. · Identifies best cost solutions to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems). · Provides key stakeholders with regular project performance status, variances to plan, and identification of corrective actions (if required). · Participates in the exchange of ideas and information within the department and with other Jabil facilities to ensure best practices are shared throughout the company. · Drives continuous improvement through trend reporting analysis and metrics management. · Demonstrates a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.

· Coaches others through difficult decision making situations. · Designs and facilitates training related to implementation of enterprise initiatives. · Engages and collaborates with customers within Jabil to obtain greater understanding of customer needs. · Drives relevant, concise and effective communication through a variety of mediums. · Designs clear and consistent messages for a variety of diverse audiences, ensuring relevance and effectiveness of delivery. · Works closely with communications, stakeholders , and management to stay informed of important company information to evaluate and measure program effectiveness and impact on the business. · Complies with and follows all procedures within the company security policy. · Leads teams across different regions and time zones.

· Travels to different regions depending on program requirements.

· Identifies and understand interdependencies across multiple sites and functional areas.

· May perform other duties and responsibilities as assigned.