Customer Platforms Product Manager
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Key skills for this role
About the Role
Riyadh Air seeks a Customer Platforms Product Manager to shape and drive the Dynamics 365 Customer Engagement roadmap. You will own the roadmap across sales, marketing, loyalty, and customer service, defining product requirements and overseeing configurations.
Key Skills for This Role
Responsibilities
- Shape and drive the Dynamics 365 Customer Engagement (CE) roadmap
- Own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service
- Define product requirements, oversee configurations and integrations
- Monitor performance KPIs such as conversion, NPS, and adoption
- Collaborate with cross functional teams to deliver scalable, data driven solutions
- Drive platform configuration and customisation including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder
Requirements
- Minimum 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries
- Hands on experience in Sales, Customer Service, Marketing, and Field Service modules
- Strong understanding of integrations, data, and customer journeys
- Proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments
- Degree qualified
- Strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria) preferred
Full Job Posting
About The Role
- You’ll shape and drive the Dynamics 365 Customer Engagement (CE) roadmap, ensuring it supports our ambitions across commercial, loyalty, and customer service.
- You will own the roadmap, driving capabilities across sales, marketing, loyalty, and customer service.
Key Responsibilities
- Define product requirements, oversee configurations and integrations
- Monitor performance (KPIs such as conversion, NPS, and adoption)
- Collaborate with cross functional teams to deliver scalable, data driven solutions
- Drive platform configuration and customisation, including workflows, Business Process Flows, Power Automate, Copilot Studio, and AI Builder
About You
- Degree qualified
- Minimum of 7 years experience in Microsoft Dynamics 365 across airline, travel or loyalty driven industries
- Hands on experience in Sales, Customer Service, Marketing, and Field Service modules
- Strong understanding of integrations, data, and customer journeys
- Analytical, customer focused, and tech savvy
- Proven experience defining product roadmaps, writing user stories and requirements, and working in Agile environments
- Strong experience managing product roadmaps and Agile delivery (PRDs, user stories, acceptance criteria) preferred
Additional Information
- This is a full time, onsite role in Riyadh on a fixed term contract.
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