Crew Duty Controller
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Key skills for this role
About the Role
Riyadh Air is seeking a Crew Duty Controller to support worldwide flight and cabin crew operations. The role involves managing crew rosters, ensuring regulatory compliance, and handling operational disruptions in a 24/7 environment.
Key Skills for This Role
Responsibilities
- Support seamless delivery of worldwide Flight and Cabin Crew operations by ensuring effective allocation of crew resources
- Provide operational oversight of crew rosters, crew readiness, regulatory compliance, qualifications, and certifications
- Manage operational disruptions and respond to flight and crew related incidents, coordinating timely solutions
- Represent Crew Operations across the Operations Control Centre (OCC) and partner with internal teams, airport operations, external service providers, and regulatory authorities
- Drive continuous improvement initiatives, analyze operational performance, and support strategic projects
Requirements
- Degree qualified or High School diploma (Grade 12) with a minimum of 4 years' experience in crew control, crew scheduling, or planning, preferably in a supervisory capacity
- Proven ability to manage disruptions and make timely, data driven decisions in high pressure situations
- Solid understanding of airline operations and aviation regulations
- Certifications in aviation operations or crew resource management (preferred)
Full Job Posting
About the Role
- Support seamless delivery of worldwide Flight and Cabin Crew operations by ensuring effective allocation of crew resources while maintaining safe, compliant, and efficient airline operations across a dynamic 24/7 environment.
- Provide operational oversight of crew rosters, crew readiness, regulatory compliance, qualifications, and certifications, ensuring every operation is delivered in line with Flight Duty Time Limitations (FDTL), fatigue risk management principles, and applicable GACA, IATA, and ICAO regulations.
- Contribute to business continuity by managing operational disruptions, responding to flight and crew related incidents, and coordinating timely solutions that balance operational performance, crew welfare, and customer commitments.
- Requires confident decision making, clear communication, and strong stakeholder management as you represent Crew Operations across the Operations Control Centre (OCC), partnering with internal teams, airport operations, external service providers, and regulatory authorities.
- Opportunity to drive continuous improvement initiatives, analyse operational performance, support strategic projects, and help shape a world class crew operation.
About You
- Degree qualified, High School diploma (Grade 12) with a minimum of 4 years' experience in crew control, crew scheduling, or planning—preferably in a supervisory capacity.
- Proven ability to manage disruptions and make timely, data driven decisions in high pressure situations.
- Solid understanding of airline operations and aviation regulations.
- Certifications in aviation operations or crew resource management are a plus.
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