Customer Operations and Billing Analyst

Key Responsibilities

• Translate and manage client requirements, ensuring alignment with internal processes and contractual obligations.
• Oversee the end-to-end supply chain management of high-value orders for major customer accounts.
• Monitor and manage open orders, billing activities, inventory levels, and other key operational reports to ensure accuracy and timely delivery.
• Act as a key liaison between internal teams, vendors, and customers, resolving post-sales operational issues and ensuring a positive customer experience.
• Manage escalations and coordinate the efficient delivery of equipment from both vendor partners and internal warehouse facilities.
• Collaborate with operations and account teams to develop and deliver customer-facing reports and insights as required.
• Develop a strong understanding of end-to-end post-sales operations and contribute proactively to process improvements and operational excellence.
• Process purchasing activities through vendor ordering platforms and associated procurement systems.
• Support industry and account teams to ensure exceptional service delivery across DXC Technology's Tier 1 customer portfolio.
• Provide broader administrative and operational support to the department as required.

Skills & Experience

• Demonstrated understanding of supply chain and order management processes.
• Experience working with financial reporting systems and business tools, including advanced Microsoft Excel skills and proficiency across the Microsoft Office suite. Experience with SAP or similar ERP systems is highly regarded.
• Familiarity with vendor procurement and online purchasing portals.
• Previous experience in inventory management, purchasing, customer operations, post-sales support, or customer service environments.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate meaningful insights.
• Excellent organisational and administrative capabilities, with a proven ability to manage multiple priorities simultaneously.
• Strong time management skills, with the ability to work effectively under pressure and meet competing deadlines.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills, with the ability to build strong relationships with internal and external stakeholders.
• Proactive, adaptable, and able to work both independently and collaboratively within a team environment.

Our culture and benefits

• DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
• As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
• Extensive resources to support your onboarding and continual development including DXC University
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

We are an Equal Opportunity Employer