Customer Loyalty Specialist
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Key skills for this role
About the Role
MetLife is seeking a customer-oriented Customer Loyalty Specialist to contact new customers after onboarding, introduce the company, confirm policy details, and ensure a smooth start.
Key Skills for This Role
Responsibilities
- Conduct outbound welcome calls to new customers
- Educate clients about their insurance policies, introduce company services, features and support channels
- Verify customer information and onboarding details
- Identify customer needs and escalate complex issues to the appropriate team
- Collect feedback to improve customer experience
Requirements
- Bachelor's degree in sales, marketing, or related field
- 3+ years' experience in a similar role
- Excellent written and verbal communication skills in English and Arabic
- Previous experience in customer service, call center or sales preferred
Full Job Posting
General Information
- Location: Dubai, United Arab Emirates
- Working Schedule: Full Time
- Work Arrangement: Hybrid
- Relocation Assistance Available: No
- Posted Date: 18 Jun 2026
- Job ID: 18533
Job Purpose
- We are seeking a customer oriented individual to join our company as a Customer Loyalty Specialist. As a valued member of our team, you will be responsible for contacting new customers shortly after onboarding to introduce the company, confirm policy details and ensure a smooth start. Your primary f
Job Description
- Conduct outbound welcome calls to new customers
- Educating clients about their insurance policies, introduce company services, features and support channels
- Verify customer information and onboarding details
- Identify customer needs and escalate complex issues to the appropriate team
- Collect feedback to improve customer experience
Qualifications, Experience, & Skills
- Bachelor's degree in sales, marketing, or related field
- Previous experience in customer service, call center or sales preferred
- 3+ years' experience in a similar role
- Excellent written and verbal communication skills in English and Arabic is mandatory (Russian is preferred)
Competencies Required
- Comfortable speaking with customers over the phone
- Customer centric attitude
- Excellent verbal communication and active listening skills
- Excellent interpersonal skills
- Ability to handle a high volume of calls professionally
About MetLife
- Recognized on Fortune magazine's list of the 'World's Most Admired Companies' and Fortune World’s 25 Best Workplaces™
- One of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management
- Operations in more than 40 markets
- Purpose: to help create a more confident future
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