Sales Manager
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Key skills for this role
About the Role
MetLife seeks a Campaign Manager to oversee day-to-day management of partner campaigns, including budget, planning, and profitability. The role requires strong campaign management, banking/insurance background, and 5-10 years of experience.
Key Skills for This Role
Responsibilities
- Oversee all aspects of day to day management and ongoing coordination of partner campaigns
- Create and manage campaign budget
- Manage campaign profitability and P&L
- Manage all DM campaigns operating through bank call centers
- Handle and resolve escalations from call center agents, TLs, and customers
- Provide on job training for agents to ensure they are competent in delivering sales numbers
- Monitor random calls to improve call quality and maintain service quality levels
- Provide escalation metrics for customer complaints and maintain TATs
- Work closely with partners to ensure smooth and seamless operations process
- Engage in Salesforce, sales contests, and training
Requirements
- 5 10 years of experience in insurance and banking industry
- Graduate or post graduate degree
- Strong campaign management background
- Banking/Insurance background
- Experience in driving and motivating team to achieve targets
- Strong negotiation skills
- Client relationship management experience
- Strong insight of financial industry
Full Job Posting
The Role
- Campaign Manager will be the one point contact between Partner & MetLife.
- Oversee all aspects of day to day management and ongoing coordination.
- Responsible for creating and managing campaign budget.
- Critical Performance Criteria: End to End campaign management.
Key Responsibilities
- Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process.
- Campaign Planning: Customer Segmentation, Product Sequencing, Persistency.
- Forecasting, Planning & managing current & future campaigns.
- Campaign Profitability / P&L management.
- Manage all DM campaigns operating through bank call centers.
- Daily Reporting in approved template with correctness ensured.
- Handle & resolve escalations from call center agents, TLs and customers.
- Provide On Job training for agents to ensure they are competent in delivering sales numbers.
- Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
- Provide escalation Metrics for customer complaints and maintain TATs.
- Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
- Work closely with partners to ensure smooth & seamless operations process.
Candidate Qualifications
- Strong campaign management background with banking/insurance background.
- Extensive experience in driving and motivating team to achieve targets with strong negotiation skills.
- Client Relationship and Campaign Management skills.
- Strong Interpersonal Skills.
- Manage sponsor relationship strategically based on business requirements.
- Strong insight of financial industry, able to interpret and prepare strategic presentations.
- Set bold aspirations and clear vision for relationship.
- Set and execute a sponsor relationship strategy.
- Ensure financial success & monitor quality.
- 5 10 years of experience with insurance & banking industry.
- Candidate to be a graduate or post graduate.
Benefits We Offer
- Comprehensive health plan.
- Employee Assistance Program (EAP) and other digital mental health programs.
- Various leave policies.
- Volunteer Time Off and volunteering events.
- Learning and growth opportunities.
About MetLife
- One of the world's leading financial services companies.
- Provides insurance, annuities, employee benefits and asset management.
- Operations in more than 40 markets.
- Recognized on Fortune's 'World's Most Admired Companies' and Fortune World's 25 Best Workplaces.
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