Customer Happiness Consultant-Amer (Emirati National with Family Book)
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Key skills for this role
About the Role
Ontime Group seeks a Customer Happiness Consultant to provide customer service support, process transactions, and ensure high customer satisfaction.
Key Skills for This Role
Responsibilities
- Receive, process and verify the accuracy and timeliness of processing transactions from customers
- Provide and initiate appropriate action for response to customer service requests
- Ensure and provide excellent quality service to both internal and external customers
- Participate and provide expertise as a member of the customer service team
- Maintain a balance between company policy, client satisfaction and customer benefit
- Handle issues in the best interest of customer, clients and company
- Continuously evaluate and identify opportunities to drive process improvements
- Contribute in suggesting new initiatives
Requirements
- Knowledgeable in government and corporate service transactions
- Advanced level in using existing transaction system applications
- At least high school graduate
- At least 1 2 years’ experience in the same capacity
- At least 3 years’ experience in a customer service oriented industry
- Emirati national with family book
Full Job Posting
Job Purpose
- The Consultant Customer Happiness provides customer service support by obtaining, analyzing and verifying the accuracy of information and making transactions in a timely manner.
- Initiates and/or implements corrective action as needed to ensure excellent standard of service and high level of customer satisfaction.
- Coordinates handling of difficult and/or unusual situations with direct superior and concerned management.
Job Context & Essential Functions
- Receive, process and verify the accuracy and timeliness of processing transactions from customers utilizing internal systems with minimal supervision.
- Provide and initiate appropriate action for response to customer service requests and communicate effectively on succeeding steps and turnaround time.
- Ensure and provide excellent quality service to both internal and external customers.
- Participate and provide expertise at an intermediate level as a member of the customer service team.
- Maintain a balance between company policy, client satisfaction and customer benefit in decision making with minimal supervision.
- Handle issues in the best interest of both customer, clients and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Contribute in suggesting new initiatives.
Job Prerequisites / Skills
- Knowledgeable in government and corporate service transactions.
- Advanced level in using existing transaction system applications.
- At least high school graduate.
- At least 1 2 years’ experience in the same capacity.
- At least 3 years’ experience in a customer service oriented industry.
Compensation
- Pay: AED 8,000.00 per month
Work Location
- In person
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