Customer Facing Effectiveness Manager
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Key skills for this role
About the Role
Sanofi seeks a Customer Facing Effectiveness Manager to enhance field team impact and translate business strategies into omnichannel customer engagement plans. The role involves sales force effectiveness, customer profiling, and cross-functional collaboration.
Key Skills for This Role
Responsibilities
- Drive sales force effectiveness by optimizing resource allocation, sizing structures, and deployment strategies to maximize customer facing productivity
- Translate business unit strategies into comprehensive omnichannel customer engagement plans that align with organizational vision and objectives
- Lead customer profiling, segmentation, and targeting initiatives to ensure quality alignment with business objectives and customer engagement plans
- Develop and maintain key performance indicators and analytics to track sales force effectiveness for both operational and transformational activities
- Support incentive plan design, management, and analysis to ensure alignment with business strategy and commitment objectives
- Collaborate with cross functional teams including Digital, Finance, Ethics, and People Business Partners to drive operational excellence
- Identify business opportunities and implement process improvements to enhance operational efficiency across all business units
Requirements
- 1 3 years in Sales Force Effectiveness or related commercial operations role
- Pharmaceutical industry experience with understanding of commercial operations and customer engagement
- Experience with CRM tool management, sales analytics, and performance tracking systems
- Strong capability in data analysis, sizing exercises, and performance correlation analysis
- Proven ability to work effectively with cross functional teams and influence strategic direction
- Excellent written and verbal communication skills with ability to present insights to senior stakeholders
Full Job Posting
Job Title
- Customer Facing Effectiveness Manager Specialty Care
Location
- Riyadh, KSA
- Saudi National preferable
About The Job
- As Customer Facing Effectiveness Manager within our Specialty Care team, you'll enhance field team impact and efficiency while translating business strategies into impactful omnichannel customer engagement plans.
About Sanofi
- We're an R&D driven, AI powered biopharma company committed to improving people's lives and delivering compelling growth.
- Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world.
Main Responsibilities
- Drive sales force effectiveness by optimizing resource allocation, sizing structures, and deployment strategies to maximize customer facing productivity
- Translate business unit strategies into comprehensive omnichannel customer engagement plans that align with organizational vision and objectives
- Lead customer profiling, segmentation, and targeting initiatives to ensure quality alignment with business objectives and customer engagement plans
- Develop and maintain key performance indicators and analytics to track sales force effectiveness for both operational and transformational activities
- Support incentive plan design, management, and analysis to ensure alignment with business strategy and commitment objectives
- Collaborate with cross functional teams including Digital, Finance, Ethics, and People Business Partners to drive operational excellence
- Identify business opportunities and implement process improvements to enhance operational efficiency across all business units
About You
- Experience: 1 3 years in Sales Force Effectiveness or related commercial operations role
- Industry knowledge: Pharmaceutical industry experience with understanding of commercial operations and customer engagement
- Technical skills: Experience with CRM tool management, sales analytics, and performance tracking systems
- Analytical abilities: Strong capability in data analysis, sizing exercises, and performance correlation analysis
- Collaboration skills: Proven ability to work effectively with cross functional teams and influence strategic direction
- Communication: Excellent written and verbal communication skills with ability to present insights to senior stakeholders
Why choose us?
- Transform patient care by optimizing how we deliver breakthrough treatments for immune challenges, rare diseases, and neurological conditions
- Drive meaningful impact through data driven insights that enhance field team effectiveness and customer engagement
- Develop your expertise in sales force effectiveness within a leading biopharma company at the forefront of specialty care innovation
- Collaborate with diverse, global teams while building capabilities that directly support patient access to life changing treatments
- Grow your career with access to mentoring, cross functional opportunities, and international mobility programs
- Enjoy comprehensive benefits including flexible working arrangements, top tier healthcare, and well being programs designed to help you thrive
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