Sr Customer Fulfillment Coordinator
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Key skills for this role
About the Role
Sanofi seeks a Sr Customer Fulfillment Coordinator to manage new business requests, resolve internal issues, and maintain relationships with internal stakeholders and external vendors.
Key Skills for This Role
Responsibilities
- Manage relationship with internal business units, including i.O2C, Wholesale Trade & Channel Management, Ci2C, Internal Controls, Finance
- Conduct monthly or quarterly business reviews with brands and Global Business Units
- Facilitate month end order checkpoints with key stakeholders in US and Canada
- Partner with business to address growth initiatives and critical issues
- Manage relationship with external vendors, attend monthly Management Business Reviews
- Assist with internal and external audits of products and business processes
- Conduct annual NOVA User Access Management Review
- Collaborate cross functionally to update SOX narratives and support SOX controls
- Oversee implementation of recommended changes to SOX key and non key controls
- Support execution of actual and mock recalls
- Serve as Business Systems Owner for Tracelink application
- Enhance process efficiencies and coordinate annual review of Trade Terms
Requirements
- Bachelor’s degree from an accredited college or university
- 3 5 years of experience in a wide range of Customer Fulfilment activities, ideally in Biopharma industry
- English language fluency
- Knowledge of upstream and downstream Biopharma processes
- Understanding of cost to serve finances
- Excellent systems skills (SAP, CCM, MS Office)
- Strong project management skills
- Strong analytical skills
- Strong negotiation and communication skills
Full Job Posting
About the job
- Join a global network that powers how Sanofi delivers — seamlessly, purposefully, and at scale.
- Job Purpose: Manage and oversee solutions for new business requests and opportunities related to Customer Fulfillment activities, as well as rapid resolution of internal issues and challenges.
Main Responsibilities
- Manage Relationship with Internal Business Units: cultivate partnerships, serve as primary point of contact, conduct monthly/quarterly business reviews.
- Facilitate month end order checkpoints with key stakeholders in US and Canada.
- Partner with business to address growth initiatives and critical issues.
- Manage Relationship with External Vendors: attend monthly Management Business Reviews, partner with distribution and logistics vendors.
- Customer Fulfilment Compliance Coordination: assist with audits, conduct NOVA User Access Management Review, update SOX narratives.
- Oversee implementation of recommended changes to SOX key and non key controls.
- Support execution of actual and mock recalls.
- Serve as Business Systems Owner for Tracelink application.
- Process Effectiveness & Documentation: enhance process efficiencies, coordinate annual review of Trade Terms.
- Collaborate with SC Customer Engagement team on transformation projects and strategic initiatives.
About you
- Bachelor’s degree from an accredited college or university.
- 3 5 Years of experience in wide range of Customer Fulfilment activities, ideally in Biopharma industry.
- English language fluency.
- Preferred: Knowledge of upstream/downstream Biopharma processes, understanding of cost to serve finances, excellent systems skills (SAP, CCM, MS Office), strong project management and analytical skills.
Why Choose Us?
- Bring the miracles of science to life alongside a supportive, future focused team.
- Discover endless opportunities to grow your talent and drive your career.
- Enjoy a thoughtful, well crafted rewards package.
- Take good care of yourself and your family with a wide range of health and wellbeing benefits.
Additional Information
- This position is for a new vacant role that is now open for applications.
- Sanofi is an equal opportunity employer committed to diversity and inclusion.
- #GD SA #LI SA #LI Onsite
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