Customer Experience Specialist
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Key skills for this role
About the Role
Sanofi seeks a Customer Experience Specialist for General Medicines in Riyadh or Jeddah. You will drive customer satisfaction and sales performance by executing customer journey strategies, engaging healthcare professionals, and orchestrating omnichannel campaigns.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within assigned area
- Serve as main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings
- Build dynamic customer profiles and segmentation based on digital habits and preferences
- Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve sales targets
- Implement and monitor individual customer journeys in collaboration with cross functional teams
- Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures
- Support knowledge transfer to new team members on product knowledge, medical information, and territory management
Requirements
- Experience in customer experience or sales roles, preferably in healthcare
- Ability to execute customer journey strategies and omnichannel campaigns
- Strong communication and relationship building skills
- Knowledge of digital tools for customer engagement
Full Job Posting
Job Overview
- Job title: Customer Experience Specialist – General Medicines
- Location: Riyadh, Jeddah, Saudi Arabia.
- As Customer Experience Specialist within our General Medicines team, you'll drive best in class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey.
About Sanofi
- We're an R&D driven, AI powered biopharma company committed to improving people's lives and delivering compelling growth.
- Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world.
Main responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives.
- Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels.
- Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers.
- Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets.
- Implement and monitor individual customer journeys in collaboration with cross functional teams, Centers of Excellence, and headquarters to drive continuous improvement.
- Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures.
- Support knowledge transfer to new team members on product knowledge, medical information, and territory management.
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