Customer Experience Specialist
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Key skills for this role
About the Role
Sanofi seeks a Customer Experience Specialist to drive customer satisfaction and sales performance in the General Medicines team. The role involves executing customer journey strategies, engaging healthcare professionals, and managing omnichannel campaigns to achieve sales targets.
Key Skills for This Role
Responsibilities
- Execute the Customer Journey & Experience strategy within assigned area
- Serve as main point of contact for product information and brand messaging to healthcare professionals
- Build dynamic customer profiles and segmentation based on digital habits
- Orchestrate hybrid and omnichannel campaigns to achieve sales targets
- Monitor and update customer information systems in compliance with procedures
Requirements
- Experience in customer engagement and sales within the pharmaceutical industry
- Knowledge of omnichannel and hybrid campaign strategies
- Proficiency in digital tools for customer engagement
Full Job Posting
Role Overview
- Drive best in class customer satisfaction and sales performance in General Medicines team
- Focus on chronic and specialty conditions including diabetes, transplant, and immunology
Main Responsibilities
- Deliver exceptional customer experiences by executing Customer Journey & Experience strategy
- Serve as main point of contact for product information and brand messaging
- Build dynamic customer profiles and segmentation based on digital habits
- Orchestrate hybrid and omnichannel campaigns to achieve sales targets
- Implement and monitor individual customer journeys with cross functional teams
- Maintain territory coverage plans and update customer information systems
Why Choose Us
- Help shape future of care for chronic and complex conditions
- Drive meaningful impact at global scale reaching over 100 million people yearly
- Be part of a simpler, digital and AI powered business
- Work in a place combining global scale with local expertise
- Stretch career in a development playground across functions and regions
- Thrive in inclusive, flexible workplaces supporting well being
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