Customer Experience Specialist - Outsource -
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Customer Experience Specialist Job Summary: The Customer Experience Specialist is responsible for managing community-related operations and ensuring a high level of customer satisfaction within residential communities.
Key Skills for This Role
Full Job Posting
Job Summary
The Customer Experience Specialist is responsible for managing community-related operations and ensuring a high level of customer satisfaction within residential communities.
The role includes monitoring community violations, coordinating with project management for corrective actions, handling residents’ maintenance requests, and managing inquiries and complaint tickets efficiently.
The specialist will also conduct inspection tours, follow up on cases, and prepare periodic reports to support operational excellence and community standards.
Key Responsibilities
- Manage day-to-day community management activities and maintain positive relationships with residents.
- Conduct regular inspection tours within the community to identify and monitor violations.
- Coordinate with project management and relevant departments to ensure timely removal or resolution of violations.
- Receive maintenance requests from residents and forward them to the concerned teams.
- Follow up on maintenance requests to ensure timely completion and resident satisfaction.
- Handle customer inquiries, complaints, and service tickets professionally and efficiently.
- Track and manage cases to ensure proper closure within agreed timelines.
- Prepare monthly and periodic reports related to community management activities, violations, complaints, and maintenance requests.
- Maintain accurate records and documentation of customer interactions and operational activities.
- Support continuous improvement initiatives to enhance customer experience and community standards.
- Ensure compliance with company policies, procedures, and service quality standards.
Education
- Bachelor’s Degree in Business Administration, Customer Experience, or any related field.
Experience
- 3 to 5 years of experience in:
- Real Estate
- Customer Service
- Community Management
Required Skills
- Strong communication and interpersonal skills
- Report preparation and presentation skills
- Community management knowledge
- Follow-up and case management skills
- Customer service orientation
- Problem-solving abilities
- Accountability and attention to detail
Core Competencies
- Problem Solving
- Accountability
- Follow-up and Coordination
- Customer Focus
- Communication Skills
- Teamwork
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at NHC
Sales Specialist - Outsource
Jeddah, KSA
NHC is seeking a Sales Specialist to execute private sales activities, manage client relationships, and achieve sales targets. The role requires 3-5 years of sales experience, preferably in real estate, and a Bachelor's
Sales Supervisor (Outsource)
Jeddah, KSA
NHC is hiring a Sales Supervisor to lead a team of Sales Specialists, drive sales performance, and manage high-value client relationships in Jeddah. The role requires a Bachelor's degree in Business Administration or Mar
Sales Specialist - Outsource
Jeddah, KSA
Job Summary The Sales Specialist is responsible for executing private sales activities, managing client relationships, and achieving assigned sales targets in line with company policies and procedures. The role focuses o
Sales Supervisor (Outsource)
Jeddah, KSA
Job Summary The Sales Supervisor is responsible for leading and overseeing sales operations, managing a team of Sales Specialists, and ensuring the achievement of assigned sales targets. The role focuses on driving team