Customer Experience Specialist L1-1

About The Job

Main Responsibilities

• Serve as the main point of contact for product information and brand messaging through multiple channels with healthcare professionals
• Conduct dynamic customer profiling and segmentation to prioritize interactions and develop impactful engagement plans
• Promote Sanofi products according to company rules and local regulations to achieve sales targets
• Execute hybrid representative and omnichannel campaigns with full empowerment to improve customer engagement
• Conduct regular pharmacy visits to monitor product availability, movement, and introduce new products
• Develop and implement territory coverage plans while maintaining compliance with internal sales systems
• Communicate with key opinion leaders, gather market feedback, and support knowledge transfer to new team members
• Why choose us?
• Help shape the future of care for chronic and complex conditions like diabetes, transplant, and cardiovascular disease
• Drive meaningful impact at global scale with medicines that reach more than 100 million people each year
• Be part of a digital- and AI-powered business that's rethinking customer engagement and market access
• Stretch your career in a development playground with opportunities across functions and regions
• Work in a place that combines global scale with local expertise, backed by strong collaboration culture
• Contribute to innovations that improve outcomes and expand access to life-changing treatments worldwide
• Pursue progress , discover extraordinary
• Better is out there.
• Better medications, better outcomes, better science.
• But progress doesn t happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen.
• So, let s be those people.
• At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
• Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !