Customer Experience Specialist
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Key skills for this role
About the Role
Sanofi is seeking a Customer Experience Specialist to drive best-in-class customer satisfaction and sales performance for General Medicines in Saudi Arabia. You will execute customer journey strategies, engage healthcare professionals through hybrid channels, and leverage digital tools to achieve sales targets.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area
- Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings
- Build dynamic customer profiles and segmentation based on digital habits and preferences
- Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement
- Implement and monitor individual customer journeys in collaboration with cross functional teams
- Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures
- Support knowledge transfer to new team members on product knowledge, medical information, and territory management
Requirements
- Bachelor's degree in Pharmacy (required)
- Proven track record in customer facing roles within pharmaceutical or healthcare settings
- Demonstrated ability to drive sales performance and customer satisfaction
- Strong digital and analytical capabilities; ability to translate data insights into actionable strategies
- Proficiency with CRM systems and digital engagement platforms
- Exceptional influencing and communication skills
- Collaborative team player with an agile mindset
Full Job Posting
About the Job
- As Customer Experience Specialist within our General Medicines team, you'll drive best in class customer satisfaction and sales performance while ensuring compliance and finding innovative ways to enhance the customer journey.
- Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide.
Main Responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within your assigned area, ensuring alignment with business unit objectives
- Serve as the main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings across multiple channels
- Build dynamic customer profiles and segmentation based on digital habits and preferences, coordinating with Customer Support Leaders to develop tailored engagement plans for key prescribers
- Orchestrate hybrid and omnichannel campaigns with full empowerment, leveraging digital tools to improve customer engagement and achieve monthly, quarterly, and annual sales targets
- Implement and monitor individual customer journeys in collaboration with cross functional teams, Centers of Excellence, and headquarters to drive continuous improvement
- Maintain territory coverage plans and keep customer information systems up to date in compliance with Sanofi procedures
- Support knowledge transfer to new team members on product knowledge, medical information, and territory management
About You
- Education: Bachelor's degree in Pharmacy (required)
- Experience: Proven track record in customer facing roles within pharmaceutical or healthcare settings, with demonstrated ability to drive sales performance and customer satisfaction
- Technical skills: Strong digital and analytical capabilities; ability to translate data insights into actionable strategies; proficiency with CRM systems and digital engagement platforms
- Soft skills: Exceptional influencing and communication skills; collaborative team player with an agile mindset; ability to work effectively across teams without direct reporting lines
- Mindset: Role model for agile ways of working with a 'play to win' attitude; seeks team success over individual achievement; open to giving and receiving feedback; strong learning agility and growth orientation
Why Choose Us?
- Help shape the future of care for chronic and complex conditions like Type 1 diabetes, Type 2 diabetes, transplant, and cardiovascular disease
- Drive meaningful impact at global scale: our medicines reach more than 100 million people each year
- Be part of a simpler, digital and AI powered business that's rethinking how we work and engage with the world
- Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose
- Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle
- Thrive in inclusive, flexible workplaces that support your personal and professional well being
- Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice
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