Customer Experience Specialist
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Key skills for this role
About the Role
Sanofi seeks a Customer Experience Specialist to drive customer satisfaction and sales performance for General Medicines in Saudi Arabia. The role involves executing customer journey strategies, engaging healthcare professionals, and leveraging digital tools to achieve sales targets.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy within assigned area
- Serve as main point of contact for product information and brand messaging, engaging healthcare professionals through physical and virtual meetings
- Build dynamic customer profiles and segmentation based on digital habits and preferences
- Orchestrate hybrid and omnichannel campaigns to achieve monthly, quarterly, and annual sales targets
- Implement and monitor individual customer journeys in collaboration with cross functional teams
- Maintain territory coverage plans and keep customer information systems up to date
Requirements
- Bachelor's degree in Pharmacy
- Proven track record in customer facing roles within pharmaceutical or healthcare settings
- Strong digital and analytical capabilities
- Proficiency with CRM systems and digital engagement platforms
- Exceptional influencing and communication skills
Full Job Posting
Job Overview
- Customer Experience Specialist – General Medicines at Sanofi, based in Riyadh or Jeddah, Saudi Arabia.
- Drive best in class customer satisfaction and sales performance while ensuring compliance.
Main Responsibilities
- Deliver exceptional customer experiences by executing the Customer Journey & Experience strategy.
- Serve as main point of contact for product information and brand messaging.
- Build dynamic customer profiles and segmentation based on digital habits.
- Orchestrate hybrid and omnichannel campaigns to achieve sales targets.
- Implement and monitor individual customer journeys with cross functional teams.
- Maintain territory coverage plans and update customer information systems.
About You
- Bachelor's degree in Pharmacy (required).
- Proven track record in customer facing roles within pharmaceutical or healthcare settings.
- Strong digital and analytical capabilities; proficiency with CRM systems.
- Exceptional influencing and communication skills; collaborative team player.
- Agile mindset with a 'play to win' attitude.
Why Choose Us
- Help shape the future of care for chronic conditions.
- Drive meaningful impact at global scale.
- Be part of a digital and AI powered business.
- Work in inclusive, flexible workplaces.
- Join a workplace where diversity and inclusion are core.
About Sanofi
- R&D driven, AI powered biopharma company.
- Committed to improving people's lives and delivering compelling growth.
- Invent medicines and vaccines that treat and protect millions worldwide.
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