Customer Experience Representative - Kids Expert

Deliver exceptional customer service and personalized recommendations.

Share your knowledge of children's literature, educational products, toys, and trends.

Support engaging in-store events, storytimes, and community initiatives.

Maintain attractive and inspiring merchandise displays.

Build meaningful connections with customers, educators, and families.

Contribute to achieving store sales and customer experience goals.

A passion for children's books, literacy, and learning.

Strong communication and relationship-building skills.

A positive, energetic, and customer-first mindset.

Retail experience is an asset, but a genuine enthusiasm for helping children discover the joy of reading is essential.

Join us in creating magical moments for young readers and their families while helping inspire the next generation of book lovers.

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.