Customer Experience Representative

Take accountability to respond to customer feedback in a timely manner

Hold self and others accountable

Own self-development and provide continuous feedback to colleagues and Leadership Team

Share ideas with Leadership Team on how to improve the employee and customer experience

Experience in specialty retail or a retail environment preferred but not required

Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store

Demonstrated commitment to creating an exceptional employee and customer experience

Ability to be mobile on the sales floor for extended periods of time

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings

Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed

Bilingualism (French/English) is required for all positions in Québec; other languages an asset

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at or Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.