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Customer Experience Representative
Airliquidehr
Burlington, CAN
Full-time
Entry
Onsite
CAD 55000-60000 yearly / year
Discovered 3 days ago
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Role Overview
The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, supporting seamless order fulfillment and service reliability. This role focuses on navigating complex ERP systems to process orders, coordinate with local operations, and address and support immediate service needs. The goal is to provide a high-quality, safety-conscious customer experience while upholding strong organizational standards.
Key Skills for This Role
CPQOracle ERPSalesforceRingCentralGoogle Suites
Full Job Posting
Air Liquide is Hiring for a Customer Experience Representative
Competitive compensation ($55,000 – $60,000)
Location: Burlington, ON
Collaborative work team
Day shift (8:00 a.m. to 5:00 p.m.) and no weekends!
Job Summary
The Customer Experience Center Representative serves as the primary point of contact for industrial gas customers, supporting seamless order fulfillment and service reliability. This role focuses on navigating complex ERP systems to process orders, coordinate with local operations, and address and support immediate service needs. The goal is to provide a high-quality, safety-conscious customer experience while upholding strong organizational standards.
Key Responsibilities
- Process diverse order types including cylinder gases, liquids, and hardgoods, managing the full order lifecycle from creation to interacting with customers through various external portals.
- Utilize the CPQ tool to generate accurate quotes, convert them into active sales orders, and manage regional workflows such as Customer Owned Product (COP) orders with meticulous attention to detail.
- Navigate Oracle ERP to review cylinder balances, check inventory availability, and consult customer account overviews to ensure accurate order entry.
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