Customer Experience

The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors

He / She must show the willingness to learn new things every time and then

To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor

To be open to take additional responsibilities of training colleagues

Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job

Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad

Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

At least a bachelor’s degree in any stream

Minimum 1 to 3 Years of experience in documentation

MUST be willing to work in all shifts including night

Experience of transition handling is preferred

Ability to perform multiple tasks concurrently and meet deadlines.

Demonstrate attitude for learning/Innovation and apply to solve problem in system

Able to work under pressure, positive attitude towards teamwork and good responsibility

Be able to work in shift and multicultural working environment

Travel overseas may be required on occasion as business need