Associate - Technical Writer

Develop and Maintain Documentation: Research, plan, write, edit, and publish a variety of technical content, user guides and manuals, online help systems/knowledge base articles, tutorials and how-to guides, release notes, and installation procedures

Simplify Complex Concepts: Translate highly technical information and specifications into clear, easily consumable content for both technical and nontechnical end-users.

Collaborate with Subject Experts: Work closely with engineers, team leads, managers, and support teams to gather information, understand product features, and ensure technical accuracy.

Ensure Quality and Consistency: Edit, proofread, and standardize content for clarity, consistency, tone, and adherence to our style guide and company standards.

Manage Documentation Lifecycle: Own the documentation lifecycle, including content architecture, version control, and content auditing for regular updates and retirement.

Incorporate Visuals: Work with engineers or use screen-capture tools to integrate graphics, screenshots, and diagrams to enhance user understanding.

Draft and publish announcements: Create and distribute announcements and release updates to communicate system changes, maintenance activities, or new feature rollouts.

Bachelor’s degree (or higher) in English, Communications, Computer Science, or a related field, with equivalent experience considered.

3–4 years of proven experience as a Technical Writer, Technical Communicator, or in a similar role, preferably within the IT industry.

Exceptional written and verbal communication skills in English, with the ability to adapt content for diverse audiences.

Strong aptitude for quickly grasping complex technical concepts and presenting them in a clear, concise, and user-friendly manner.

Excellent attention to detail, coupled with strong organizational and time management skills to manage multiple projects effectively.