Customer Experience Operations Specialist

Early in your career and excited to build experience at the intersection of Customer Experience, technology, data, and operations.

Naturally curious and analytical — when you see a customer problem or unexpected behavior, your instinct is to dig deeper, look for patterns, and understand the “why” behind it.

Comfortable working with data and metrics to identify trends, form hypotheses, and help determine what actions could improve the customer experience.

Technically curious and comfortable learning new software, including customer analytics, product adoption, and reporting tools.

Confident troubleshooting basic technical issues and willing to investigate a problem before escalating it.

Interested in finding scalable solutions rather than solving the same customer problem one at a time.

Strong written and verbal communicator who can turn customer feedback, trends, and data into clear takeaways for others.

Detail-oriented and organized, with the ability to manage multiple priorities and follow through on projects.

Comfortable working independently, experimenting with new approaches, and asking thoughtful questions when needed.

Customer-focused, with an interest in understanding what drives successful onboarding, adoption, retention, and long-term customer value.

Bachelor’s degree or equivalent experience in Business, Information Systems, Data Analytics, Marketing, Communications, or a related field.

Experience working with data through coursework, internships, projects, or previous roles.

Familiarity with SaaS products or an interest in how software companies use customer and product data to improve the user experience.

Exposure to tools such as Userpilot, Pendo, Heap, Zendesk, Intercom, HubSpot, or similar platforms.

Basic experience with reporting, dashboards, spreadsheets, or data visualization.

Interest in Customer Experience Operations, Customer Success Operations, Product-Led Growth, or a similar career path.

Osano is a leading data privacy platform that helps organizations quickly and confidently comply with laws like GDPR, CCPA, and other global privacy regulations. From consent management to vendor risk monitoring, Osano makes complex privacy tasks refreshingly simple, so companies can focus on what they do best, while we handle the rest.

We’re backed by top-tier investors including Baird Capital, Jump Capital, and LiveOak, and we’re scaling fast with a multi-year runway and ambitious growth plans. We’ve also been recognized as a Great Place to Work for four years running, with 97% of employees saying Osano is a great place to work.

As we grow, we're looking for individuals who lean into modern technologies and smarter systems to drive efficiency, clarity, and speed; both in our product and in how we operate. If you're excited by the idea of helping build a high-growth, privacy-first company that embraces thoughtful automation, emerging tech, and intentional collaboration, we’d love to hear from you.

Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by applicable law.