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Customer Experience MANAGER
Evolve Electrical & Technology
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Customer ExperienceCustomer Journey ManagementService QualityCustomer EngagementCRMCustomer Feedback Analysis
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Customer ExperienceCustomer Journey ManagementService Quality
Role Overview
We are seeking a strategic and customer-focused Customer Experience Manager to lead initiatives that enhance customer satisfaction, engagement, loyalty, and overall journey quality. The role involves analyzing customer feedback and behavior, identifying experience gaps, developing customer experienc
Key Skills for This Role
Customer ExperienceCustomer Journey ManagementService QualityCustomer EngagementCRMCustomer Feedback Analysis
Full Job Posting
Role Description
We are seeking a strategic and customer-focused Customer Experience Manager to lead initiatives that enhance customer satisfaction, engagement, loyalty, and overall journey quality. The role involves analyzing customer feedback and behavior, identifying experience gaps, developing customer experienc
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, Hospitality, Psychology, or a related discipline.
- Strong understanding of customer experience, customer journey management, service quality, and customer engagement.
- Ability to analyze customer feedback, satisfaction metrics, behavioral data, and experience trends.
- Knowledge of CRM, customer feedback, survey, and analytics platforms is an advantage.
- Strong project management, problem-solving, communication, and stakeholder management skills.
- Excellent ability to translate customer insights into practical business improvements.
- Strong attention to detail with a customer-centric and commercially minded approach.
- Proactive, adaptable, collaborative, and committed to continuous improvement and customer excellence.
Responsibilities
- Analyze customer feedback and behavior, identifying experience gaps, developing customer experience strategies, optimizing customer journeys, and collaborating with cross-functional teams to improve service delivery.
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