Customer Experience MANAGER

Renew Water

Abu Dhabi, UAE

Full-time

Mid-Senior

Onsite

Discovered 1 weeks ago

customer experience managementcustomer journey managementservice qualitycustomer engagementcustomer feedback analysiscustomer satisfaction metrics

Free

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Key skills for this role

customer experience managementcustomer journey managementservice quality

Lead initiatives that improve customer satisfaction, engagement, loyalty, and overall business performance.

Analyze customer feedback and behavior to improve the customer journey across all touchpoints.

Collaborate with marketing, sales, operations, product, and service teams to identify customer needs.

Monitor customer experience metrics and service performance indicators.
Develop service standards and manage customer feedback programs.
Identify customer pain points and support customer journey mapping.
Develop and implement customer experience strategies and improvement initiatives.
Drive continuous improvement in customer experience and service delivery.

Bachelor’s degree or above in Business, Marketing, Communications, Hospitality, or a related discipline.
Strong understanding of customer experience, customer journey management, service quality, and customer engagement.
Excellent analytical and problem-solving skills with the ability to interpret customer data and feedback.
Strong communication, leadership, presentation, and stakeholder management abilities.
Excellent project management and cross-functional collaboration skills.

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