Customer Experience Executive (Central Reservations)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Position Summary The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels.
The role ensures prompt, professional, and personalized service to enhance guest satisfaction and maximize revenue opportunities.
Key Skills for This Role
Full Job Posting
Job description
Position Summary
The Customer Experience Executive is responsible for managing guest communications and reservations through the call centre, room reservations, and dining reservations channels. The role ensures prompt, professional, and personalized service to enhance guest satisfaction and maximize revenue opportunities.
Key Responsibilities
Handle inbound and outbound calls professionally and efficiently.
Manage hotel room reservations, amendments, cancellations, and guest inquiries.
Coordinate dining reservations and maintain accurate booking records.
Provide detailed information regarding hotel facilities, services, promotions, and events.
Ensure all guest requests and special requirements are communicated to relevant departments.
Maintain high standards of customer service and guest engagement.
Resolve guest concerns and escalate issues where necessary.
Update reservation systems accurately and maintain proper documentation.
Support upselling initiatives to maximize room and dining revenue.
Ensure compliance with hotel policies, procedures, and service standards.
Job requirements
- Qualifications & Experience
- Diploma or Degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum 1 year experience in hospitality, reservations, customer service, or call centre operations.
- Excellent verbal and written communication skills.
- Proficiency in reservation systems Opera and Microsoft Office applications.
- Strong interpersonal and organizational skills.
- Ability to work under pressure and manage multiple tasks effectively.
- Core Competencies
- Customer Service Excellence
- Communication Skills
- Fluent in Written and Spoken English
- Attention to Detail
- Problem Solving
- Team Collaboration
- Time Management
- Sales & Upselling Skills
- Opera PMS
- Microsoft Office
About PALAZZO VERSACE DUBAI
Luxury five-star hotel in Dubai serving travelers with Versace-designed rooms, residences, dining, wellness, and events.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at PALAZZO VERSACE DUBAI
Housekeeping/Public Area Attendant (Residencial property)
Dubai, UAE
Commis 1 (Hot & Cold Kitchen)
Dubai, UAE
Chef de Partie (In-Room Dining)
Dubai, UAE
Assistant Food & Safety Manager
Dubai, UAE
Security Officer (Residencial property)
Dubai, UAE
Valet Attendant
Dubai, UAE
Housekeeping/Public Area Attendant (Residencial property)
Dubai, UAE
Bartender - Pool Bar
Dubai, UAE
Lobby Ambassador
Dubai, UAE